Last updated: September 17, 2026
These Terms of Service govern your use of Solace AI and any related services, websites, chat experiences, onboarding, subscriptions, support, and setup work provided by Solace AI. By accessing, purchasing, or using the service, you agree to these Terms.
By accessing or using Solace AI, you agree to be bound by these Terms of Service and our Refund Policy and acknowledge our Privacy Policy. If you do not agree, do not use the service.
Solace AI provides website assistant and automation services, which may include AI chat widgets, lead capture flows, onboarding, support, implementation guidance, integrations, and related setup work.
You represent that you are authorized to act on behalf of yourself or your business when purchasing, subscribing to, or requesting services from Solace AI.
You agree to provide accurate and current business, billing, and contact information. You are responsible for keeping this information up to date.
You are responsible for safeguarding your login credentials and for activity performed through your account. Notify us promptly if you believe an account has been accessed without authorization. You may not share an account in a way that bypasses plan limits or security controls. You must provide an email address you control and complete email verification before using billing features or receiving staff-level access.
If you purchase a recurring plan, you authorize recurring charges based on the plan and billing cycle you select. Subscription charges continue until your subscription is cancelled.
Payments are processed by Stripe. Plan usage is measured by unique website visitor sessions during the applicable billing period; multiple messages within the same recorded session do not count as separate chats. Allowances reset when a new paid billing period begins. Measurement may exclude Solace demos, internal tests, duplicate events, or activity that our systems cannot reliably attribute.
Customers with an active subscription may purchase one-time chat packs without changing plans. Top-up chats are added to the current billing period, are used only after the plan allowance, and expire at the end of that billing period. Unused top-up chats do not roll over or convert to cash or account credit unless required by law.
You may cancel your subscription through the Stripe customer portal or by contacting us before your next billing date to avoid future recurring charges. Cancellation stops future renewals only. It does not automatically refund charges that have already been processed.
Any startup fee, onboarding fee, setup fee, implementation fee, or similar one-time fee may be refundable only within seventy-two (72) hours of purchase, unless otherwise stated in writing. After that 72-hour window, startup and setup fees are non-refundable.
Refund eligibility, restrictions, and processing are governed by our Refund Policy. By purchasing the service, you agree to those refund terms.
Custom work, advanced integrations, special implementation requests, or enterprise-style services may require separate approval, pricing, scope, and timelines.
We aim to keep the service available and reliable, but we do not guarantee uninterrupted, error-free, or always-available operation.
We do not guarantee any specific business outcome, including lead volume, conversions, sales, response times, or revenue growth.
Solace AI and its related branding, systems, workflows, and materials remain the property of Solace AI unless otherwise agreed in writing. Purchase of a plan gives you the right to use the service as provided, not ownership of the platform itself.
To the maximum extent permitted by law, Solace AI will not be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, lost leads, lost data, or business interruption.
We may update these Terms, pricing, features, service structure, or related policies from time to time. Updated terms become effective when posted on the website.
For billing, cancellation, refund, or terms-related questions, contact sales@solaceai.dev.